For user support (“how can I do this?”) and technical support (“this seems broken”), open a ticket in our Support Area. The Support Area is only for customers who have purchased the Sitewide Sales plugin.
Try to help yourself first by reading through the Sitewide Sales documentation.
Use our contact form for questions before purchasing, feature suggestions, partnerships, and more. Unless we are expecting your email, we may not be able to reply in a timely manner. If you have a “support-related” question, please use our Support Area.
Frequently Asked Questions
How many sites can I use Sitewide Sales on?
As many as you want. Sitewide Sales is 100% open source – there is no limit on how many sites you can use our plugin on. A Sitewide Sales License is required for automatic updates. A Sitewide Sales key can be used on as many sites as you personally manage.
What happens if I do not renew (once my membership expires)?
Your Sitewide Sales license is valid for one year from purchase date. If your membership expires you will lose access to the support area and any premium videos, tutorials, and code recipes. The Sitewide Sales plugin will continue to work. Your lapsed license, however, will no longer allow automatic plugin updates.
How much support can I expect to receive?
We provide very deep support and are able to troubleshoot most issues via the support forums.
Some custom code is straight forward, and we can assist with writing the code and instructing you on exactly where to put it. If you have found a tutorial on our site about a customization, we can usually help you to set that customization up or tweak it in small ways.
Other customizations, including advanced sale landing page or banner designs, need a developer to implement, test, and make sure it fits your needs. In these cases, we will answer specific technical questions and provide broad guidance on how certain things could be developed, but you will need to be a developer or hire one to get the work done.
If you have questions about a specific feature or requirement, you can use our contact form for pre-sales questions. If you purchase now to ask in our support area, and we are not able to resolve all of your issues, you can ask for a refund within 60 days.
I'm a developer. Can I use my Sitewide Sales License key on client sites?
You are free to use your Sitewide Sales license on client sites. However, we advise developers not to share their license key on client sites so that each client has access to the support area and can receive ongoing updates. Saving your clients a little bit of money right now might seem like a good idea, but you can save yourself some potential trouble if you need to cancel your own license in the future or one of your clients ends up sharing your key more broadly and it gets flagged for abuse.